PDPA Policy

We respect your privacy. Your personal information is safe.

Synetgics Technology Sdn Bhd - Our Privacy Policy

SYNETGICS TECHNOLOGY SDH BHD (hereinafter referred to as "SYNETGICS") respects your privacy. This Privacy Policy sets out how SYNETGICS collects, stores and handles personal information (as defined below) of individuals in accordance with the Personal Data Protection Act 2010 ("PDPA") and the laws of Malaysia.

Please read this Privacy Policy to understand how we use the personal information we may collect from you. By providing your personal information to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Policy. If we change our Privacy Policy, we will publish the amended version on this page. Continued use of the service will signify that you agree to any such changes.


We value your trust and are committed to protecting your personal information. To ensure that you can make informed decisions and feel confident about supplying your personal information to us when using SYNETGICS websites, Products and/or Services, we provide you with this Privacy Policy outlining our practices and the choices you have concerning how your personal information is being collected and used by us.


Personal information refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Policy, personal information encompasses sensitive personal information which relates to information relating to your health, political opinions, religious beliefs, etc. For the avoidance of doubt, please note that this Privacy Policy is applicable only if you are a natural person / an individual.


In order for us to provide you with the best possible Products and/or Services and to operate in an efficient and effective manner, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following:

    • Sensitive information such as your name, date of birth, identification supporting documents (including NRIC or passport number), gender, nationality and race.

    • Contact information such as current private and/or business address, telephone or mobile phone number, fax number, email address and physical address.

    • Payment information such as your credit card information, including the name of cardholder, card number, billing address, expiry date and other bank account details.

    • The status of the Products and/or Services you have acquired from us.

    • Usage of the Products and/or Service (for example the hardware, software, hosting services you send out or receive).

    • Recording of calls placed by you to our help desk, chats you have had with our operators and/or Tickets you have placed for our service enhancement and improvement.

For general web browsing, although no personal data is revealed to us, certain technical and statistical information is available to us via our internet service provider such as cookies, your IP address, the time, date and duration of your visit.

We collect information about your use of our websites from cookies. Cookies are electronic packets of information stored on your computer and used by websites to keep track of visitors and registered users, and this is one of the methods of uniquely tracking visitors for different purposes. Cookies in themselves do not identify the individual user, just the computer used to access the website. You are not obliged to accept cookies. If you are concerned, you can change your browser setting either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of our website and you will not be able to take advantage of all the features presented on our website.

We may also utilize "advertising cookies" to track visits from advertising campaigns. Pixel tags and cookies may be used in our website to measure the effectiveness of our advertising efforts. Please note that we are using a third-party service to send you emails that you have agreed to receive. These emails contain special tracking that helps us provide more focused marketing communications to you.

Please be informed that this Privacy Policy applies solely to our websites and does not apply to any third-party websites you may access from our websites. To determine how they deal with your personal information, please ensure that you read their respective privacy policies.


We may collect personal information directly from your authorized representatives, or from publicly available sources:

    • When you communicate with us (for example when you submit a contact form on our website, or when you contact us for any enquiries by phone, LiveChat or ticketing system).

    • When you subscribe to a specific Product and/or Service on our website.

    • When you register an account on our website.

    • When you participate in any of our surveys.

    • When you participate in any competitions, contests or loyalty programs run/organised by us.

    • When you commence a business relationship with us (for example, as a service provider/business partner)

    • When you visit any of our offices.

    • When you visit or browse our websites.

    • When you lodge a complaint with us.

    • When you provide feedback to us.

    • When you interact with us via social media or interactive applications including but not limited to Facebook, Twitter, and Instagram.

Other than personal information obtained from you directly (as detailed above), we may also obtain your personal information from third parties we deal with. We may also collect information from such other sources where you have given your consent for the disclosure of personal data relating to you, and/or where otherwise lawfully permitted.


We can assist you to access and correct your personal information held by us.

If you wish to have access to your personal information in our possession, or if you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading, not relevant or not up-to-date, you may make a request to us by emailing to info@synetgics.com. You should quote your name, address and phone/account number and provide brief details of the information you want to correct.

We will use reasonable efforts to comply with your request to access or correct your personal information within 14 days of receiving your request.

Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity, when information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

We take reasonable steps to ensure that our agreements with our merchants and/or strategic partners include appropriate privacy and confidentiality obligations. If you do not wish your personal information to be utilized for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us at info@synetgics.com. Your latest written instructions to us will prevail.

When you create an account in SYNETGICS, you are automatically subscribed to receive transactional notices, email newsletters and news of special promotions offered SYNETGICS. To unsubscribe from our newsletters and promotional mailings, you may press the links provided in promotional email messages sent to you or contact our support.


Where indicated (for example in registration/application forms), it is obligatory to provide your personal information to us to enable us to process your application for our Products and/or Services. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our Products and/or Services.

You are responsible for providing accurate and complete information to us about yourself (or any other person whose personal information you provide us) and for making sure this personal information updating and correcting it by email to info@synetgics.com. This obligation is a condition to the provision of our Products and/or Services to you and/or any other person authorized or permitted by you or your organization/company to use the Products and/or Services.

In the event you may need to provide us with personal information relating to third parties (for example about your spouse or children or whereby you designate a person in charge e.g. from an organization or company) to allow them to directly deal with us, you are required to (i) obtained their consent or otherwise entitled to provide their personal information to us and for us to use accordingly, and (ii) informed them to read this Privacy Policy at our website at http://www.synetgics.com/pdpa-policy


We will retain your personal information in compliance with this Policy and/or the terms and conditions of your agreement(s) with SYNETGICS for the duration of your relationship with us. We are required to keep this information as it may be necessary to protect the interests of SYNETGICS and/or its customers. Therefore, we reserve the right to keep your personal information when it is required by the law and/or by SYNETGICS's relevant policies.


We keep this privacy policy under regular review and places any updates on this web page. The updated version shall apply and supersede any and all previous versions. This privacy policy was last updated on 18th December 2016.

Contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Data Protection Officer (DPO)